Orders through PrimeTix will be fulfilled by one of our network of participating brokers. Contact information for the broker who fulfills your order (Fulfilling Broker) will be provided to User during the purchase process. If you lose this information User may contact PrimeTix@ticketnetwork.com to get information about the order. All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, User will need to contact the Fulfilling Broker for a refund. The Fulfilling Broker may require the User to return the supplied tickets at User's expense before receiving any refund User may be entitled to due to cancellation. PrimeTix is not responsible for providing or securing this refund for User. Any shipping and handling charges are not refundable. Neither PrimeTix nor the Fulfilling Broker will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When User receives tickets, User should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, and User has chosen to be automatically upgraded, the Fulfilling Broker will fill the order with the alternative seat locations. If User is automatically upgraded, User's credit card will be charged at the time the order is received and User will be contacted for notification of the new seat locations. If User has not chosen to be automatically upgraded, a representative from the Fulfilling Broker may contact User to discuss alternative seat locations, and User's credit card will not be charged until we have received permission from User to fill your order with alternative seat locations.

We know that buying tickets online can sometimes be a confusing process, so our team of web engineers maintain our site using the highest standards of customer-friendly web usability design. As the web evolves, we make a point of sorting out the good from the bad and always offering you a PrimeTix site that's easy to use and fun to visit. A big part of our decision-making process about the design of the site is based on customer feedback, so if you have any comments, questions, rants or raves, let us know by emailing.

If you have any questions about our policies or procedures, please feel free to contact us otherwise please ENJOY THE GAME or SHOW!